Distinction places healthcare company in the top ten percent of peers for customer service
LAKE FOREST, IL. (February 1, 2017) – Today, PharMEDium Services, LLC, a part of AmerisourceBergen, announced the certification of its Customer Service Center as a Center of Excellence by BenchmarkPortal. This marks the second year PharMEDium has been named a recipient of this prestigious industry award.
“When working with our customers, we always keep the patients they serve top of mind,” said Jeff Nordquist, Vice President of Marketing, Business Development, and Customer Service at PharMEDium. “We don’t want to just meet patient needs, we want to exceed expectations and help our partners to provide the highest-quality care. Our continued recognition by BenchmarkPortal, with its esteemed Center of Excellence distinction, highlights our dedication and commitment to providing unsurpassed customer service.”
A contact center that has been certified as a Center of Excellence by BenchmarkPortal has met or surpassed rigorous standards of efficiency and effectiveness. Centers achieve the Center of Excellence distinction based on best-practice metrics drawn from the world’s largest database of objective and quantitative data. The BenchmarkPortal team audits and verifies the center’s key performance indicators and compares that data to data from other peer organizations, recognizing the top ten percent as Centers of Excellence.
“Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents – as well as senior managers, who support and encourage this excellence. PharMEDium call center professionals have shown exceptional dedication and results, for which I commend them,” said Bruce Belfiore, CEO, BenchmarkPortal. “Contact centers that achieve certification are remarkable in their abilities to balance a commitment to service excellence with cost-effective service strategies.”
About Center of Excellence Certification
Contact centers and their managers who wish to implement best practices and attain world-class performance in their industry have a unique opportunity to certify their call centers. BenchmarkPortal’s rigorous certification process has the advantage of referencing all performance goals to their best practice database of thousands of contact centers. Thus, contact centers will be held to performance levels that will improve their competitive position, not just force them to adhere to an arbitrary standard. Please follow the link to discover what the steps to certification are and how they will improve your center’s performance. www.benchmarkportal.com/ call-center-certification
Founded in 1995, BenchmarkPortal is a global leader in the contact center industry, providing benchmarking, certification, training, consulting, research and industry reports. The BenchmarkPortal team of professionals has gained international recognition for its innovative approach to best practices for the contact center industry. BenchmarkPortal hosts the world’s largest database of contact center metrics, which is constantly being refreshed with new data. BenchmarkPortal’s mission is to provide contact center managers with the tools and information that will help them optimize their efficiency and effectiveness in their customer communications. For more information on BenchmarkPortal please call 1-800-214-8929 or visit www.BenchmarkPortal.com.
PharMEDium, a part of AmerisourceBergen, is the nation’s leading provider of hospital-outsourced, ready to use sterile admixture services. Our commitment to advancing patient safety is embodied through enhanced labeling, packaging and bar coding designed to help reduce the potential for medication errors. PharMEDium serves over 3,000 acute care hospitals and ambulatory surgery centers nationwide through four centers located in Tennessee, Mississippi, Texas and New Jersey. Our state-of-the-art 503B Outsourcing Facilities are registered with the FDA and licensed by the states. Highly trained and qualified personnel adhere to rigorous quality standards and applicable cGMPs using only FDA-approved sterile drugs and FDA cleared sterile containers in our preparations. As a trusted partner to our hospital customers, PharMEDium reliably and consistently meets their need for customized, ready to use admixtures essential to their on-going operations. For more information, please visit www.pharmedium.com.
AmerisourceBergen is one of the largest global pharmaceutical sourcing and distribution services companies, helping both healthcare providers and pharmaceutical and biotech manufacturers improve patient access to products and enhance patient care. With services ranging from drug distribution and niche premium logistics to reimbursement and pharmaceutical consulting services, AmerisourceBergen delivers innovative programs and solutions across the pharmaceutical supply channel in human and animal health. With over $140 billion in annual revenue, AmerisourceBergen is headquartered in Valley Forge, PA, and employs approximately 19,000 people. AmerisourceBergen is ranked #12 on the Fortune 500 list. For more information, go to www.amerisourcebergen.com.